Privacy Policy

1. Information We Collect

To provide our healthcare solutions and maintain high standards of service, we may collect:

• Personal Information:
  Such as your name, email address, phone number, and payment information, which we require to create an account, verify identity, and process transactions.
• Protected Health Information (PHI):
  ): For healthcare providers using our services, we may collect limited PHI necessary for our healthcare solutions, following strict HIPAA-compliant protocols to ensure its privacy and security.
• Usage and Technical Information:
  We collect data on site interactions, device information, IP addresses, and other analytics to monitor system usage, optimize user experience, and maintain robust security measures.
• Cookies and Tracking Technologies:
  Our platform uses cookies and similar technologies to personalize your experience, track performance metrics, and understand your usage patterns. Cookie preferences can be adjusted in your browser settings, though limiting cookies may affect site functionality.

2. How We Use Your Information

Alderr utilizes the information collected to provide secure, compliant, and efficient services:

• Service Provision and Customization:
  We use data to personalize services for each user, ensuring that solutions align with individual or organizational healthcare needs.
• Customer Support and Communication:
  Information is used to provide prompt responses to inquiries, offer support, and notify users of updates or changes in our products, features, and security protocols.
• Compliance and Security:
  We process data in accordance with HIPAA and other U.S. healthcare laws to safeguard the privacy of health information and prevent unauthorized access, data breaches, or fraudulent activities.
• Analytics for Improvement:
  Usage data helps us understand how our services are used, allowing us to enhance performance, improve reliability, and develop new healthcare-related features based on your needs.

3. Information Sharing and Disclosure

Alderr follows strict guidelines to ensure data sharing remains minimal, secure, and compliant::

• Service Providers:
  We may share information with trusted third-party providers that support our business functions, such as cloud storage, data processing, or technical support. These providers operate under HIPAA-compliant agreements to protect your data.
• Legal and Regulatory Compliance:
  We may disclose personal information to regulatory bodies or law enforcement when legally required, such as for compliance with HIPAA, state healthcare privacy laws, or other legal obligations, or when necessary to protect our rights or your safety.
• Business Transactions:
  In the event of a merger, acquisition, or restructuring, user information may be transferred as part of the transaction, with continued adherence to this Privacy Policy.

4. Your Rights and Choices

U.S. healthcare clients and patients have specific rights over their data, including:

• Access and Updates:
  You may access or request updates to the personal information we hold to ensure accuracy.
• Opt-Out of Marketing Communications:
  You can unsubscribe from marketing communications at any time via email or by contacting support.
• Data Deletion:
  In line with legal and regulatory requirements, you may request deletion of your data, including PHI, as allowed by HIPAA and state healthcare privacy laws.
• Restrictions on Data Processing:
  You have the right to limit certain data uses, such as restricting the use of PHI, unless necessary for healthcare service delivery.

5. Data Security

Alderr is committed to the secure handling of your information:

• HIPAA-Compliant Encryption and Access Control:
  We employ encryption for data in transit and at rest, alongside secure access protocols to protect all PHI and personal data.
• Role-Based Access Control (RBAC):
  Access to sensitive information is limited to authorized personnel who have undergone security and HIPAA compliance training.
• Routine Security Assessments:
  Our platform undergoes regular assessments and audits to identify, manage, and mitigate potential risks to data security.
• Data Retention Policy:
  We retain information only as long as necessary for service provision, legal compliance, and as required by healthcare regulations.

6. Children’s Privacy

Alderr does not intentionally collect information from children under the age of 13. Our services are designed for healthcare providers and professionals and are not intended for minors.

7. Changes to This Policy

Alderr may update this Privacy Policy to align with new laws, industry standards, or changes in our services. Any updates will be effective immediately, and users will be notified of material changes.